Frequently Asked Questions
Find answers to common questions about VeoFlo
Getting Started
How do I create an account?
Click on 'Sign Up' in the top navigation and follow the registration process. You'll receive a confirmation email to activate your account.
Is there a free trial?
Yes! We offer a 14-day free trial with full access to all features. No credit card required.
How long does setup take?
Most businesses are up and running within 30 minutes. Our guided onboarding process makes it easy to get started.
Billing & Pricing
Can I change my plan?
Yes, you can upgrade or downgrade your plan at any time from your account settings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and wire transfers for enterprise customers.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee if you're not satisfied with our service.
Features & Usage
Can I import my existing data?
Yes! We support importing data from CSV files and integrate with most major CRM platforms.
Is there a mobile app?
Yes, VeoFlo is available on iOS and Android with full feature parity to the web application.
How many users can I add?
User limits depend on your plan. Starter supports 5 users, Professional up to 25, and Enterprise has unlimited users.
Security & Privacy
Is my data secure?
Absolutely. We use bank-level 256-bit encryption and are SOC 2 Type II certified. All data is encrypted at rest and in transit.
Where is my data stored?
We use enterprise-grade data centers in multiple regions. You can choose your preferred data region during setup.
Do you sell my data?
Never. Your data is yours. We will never sell or share your data with third parties.
Support
What support options are available?
We offer email support for all plans, priority support for Professional plans, and 24/7 phone support for Enterprise customers.
Do you offer training?
Yes! We provide comprehensive documentation, video tutorials, and live training sessions for Enterprise customers.
What are your support hours?
Email support is available 24/7. Live chat and phone support are available Monday-Friday, 9am-6pm EST.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.
Contact Support